[{"id":"ci_28fbd0b454f7ed1297f91dd5184f7e032212ef924ee7a0b088ca473bbbe1c0be","title":"Features / Glossar","path":"/inno_acd/feature-glossar-alphabetisch","children":[]},{"id":"ci_8276c02b702d7a9bbd6dee000a5d03404694e513a0a8c170906c60fb99a61bf0","title":"Lizenzmodell und Lizensierung","path":"/inno_acd/lizenzmodel-und-lizensierung","children":[]},{"id":"ci_ff6daac843c89085214d7f7c7c5289b1db223f7dc5d57c01d602876d8c0e4fee","title":"Skill-Based Routing mit anyContact innoACD","path":"/inno_acd/skill-based-routing-mit-anycontact-innoacd","children":[]},{"id":"ci_2f3f95b9c8dcc5c3eb1f95da4c1d84147619b43a4e3ac492797c8e4cc89042b8","title":"Voraussetzung","path":"/inno_acd/voraussetzung","children":[]},{"id":"ci_f48df162cd407721917eb88dc425339265a6771906d642c69c4baafd590ede72","title":"Installation der 'anyContact innoACD' App","path":"/inno_acd/installation-der-innovaphone-acd-app","children":[{"id":"ci_3931265d44e21094ee06972f3e87138f7b26963503df4a8c4b89894a30c11091","title":"Im Entwicklermodus auf der App Plattform","path":"/inno_acd/im-entwicklermodus-auf-der-app-plattform","children":[]},{"id":"ci_778814e138c1ff5c242730064e4ade2c36a06fcf3dea1226e335d3382ccb370c","title":"Einrichten der Applikations-Objekte","path":"/inno_acd/einrichten-der-applikations-objekte","children":[]}]},{"id":"ci_475e32eec1ac0cb12ca6a0030329706b358a47139bc7842258c4f8e02aca3960","title":"Einrichtung der ACD","path":"/inno_acd/einrichtung-der-acd","children":[{"id":"ci_fd00cce185f4901903c58bf7963974a84e5a587b92bd9f42df92d773bd6efdb1","title":"Erstellen und Einrichten von ACD Queue Devices","path":"/inno_acd/erstellen-und-einrichten-von-acd-queue-devices","children":[]},{"id":"ci_b9eaac29c90df84700ca61decab77ec829f45be3fafb030fa4ca744041b94272","title":"Einrichten von ACD Agenten","path":"/inno_acd/einrichten-von-acd-agenten","children":[]}]},{"id":"ci_b67cd0c387d4763f4309f813a81d39169365a5865988efe3f310d89386ab64b5","title":"innoACD Apps","path":"/inno_acd/innoacd-apps","children":[{"id":"ci_945bf7560d7f2bdab81d8c0edc476ce0daf422572bf20440a268370e87d289ce","title":"AC Agent","path":"/inno_acd/ac-agent","children":[]},{"id":"ci_3e87642f7aaef045b62146c575c5e8bffff9745c9832fbfdce00dfdbe56fb4cd","title":"AC Admin","path":"/inno_acd/ac-admin","children":[]},{"id":"ci_8083a3dccc5a4051f4b58c797d5f71a853883e54c8bdf7072038bf3aa4d54db8","title":"AC Queue Admin","path":"/inno_acd/ac-queue-admin","children":[{"id":"ci_dd61f0ec80da66a8009209255f0480594dd512c732a0cc9c03d8c71be0e78685","title":"Routing Strategie und Praxisbeispiele","path":"/inno_acd/routing-strategien-detaillierte-praxisbeispiele","children":[]}]},{"id":"ci_ebe4d969b60b827aa6a319abd0b4d1d9f13e3c1540383129a9b3c414fa3cd85f","title":"AC Agent Admin","path":"/inno_acd/ac-agent-admin","children":[]},{"id":"ci_85e1dfd59687f69d0e935734c97888f89d0b8047bdc01941fcda48eef74277fb","title":"AC Dashboard","path":"/inno_acd/ac-agent-dashboard","children":[]},{"id":"ci_4c5fbf533e1c1ff5bfb34c79d138b8c367f5d2500f8081095a15bf5ce3479b30","title":"AC Team Admin","path":"/inno_acd/ac-team-admin","children":[]},{"id":"ci_4f7dd4f0fc74b29bac3ef6814132c122fdd0f2b3c0f3d54b82f8acddd488d1af","title":"AC Report","path":"/inno_acd/ac-report","children":[]}]},{"id":"ci_0b2d5ea29c9449e894b4133b173afc29549f069eb7a1e4ada7d60b81351d1ce8","title":"Release Notes","path":"/inno_acd/release-notes","children":[]}]